2019 ) highlights that the incorporation and use of robots can mean a revolution in the travel and tourism industry (Ivanov and Webster 2017a ), affecting both the creation or disappearance of jobs, as well as the development of operations and the perception of quality of service, which will bring about more or less significant changes both in destination management and in the industry in general (Kraus et al. 2019 ).
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Entrepreneurship innovation using social robots in tourism: a social listening study
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