Analysis of Medico-Legal Complaint Data: A Retrospective Study of Three Large Italian University Hospitals.

This result takes on fundamental importance when compared with the absolute number of events, which, instead, shows an increasing trend over time: the importance of an adequate KPI, in this case, lies precisely in its ability to highlight how the number of specific adverse events compared to the total show a decreasing trend as an index of increase in the quality of care, with respect to the chosen item.

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