Forecasting call and chat volumes at online helplines for mental health.

BMC Public Health · 2023 · PMC10219804 · PMID 37237378

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a possible trendno p-value reported

Assumptions about the helpline are validated using data analysis, especially a possible trend, cycle effects (over different time scales), and exogenous factors, such as the effect of media events.

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an increasing trendno p-value reported

Results Trend The number of telephone and chat conversations shows an increasing trend over the years (see Fig. 1 below).

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Quoted from the open-access full text in Europe PMC under the licence the publisher applied. The sentence is reproduced exactly as published; the emphasis is ours.