highly significantp = 0.00
Results Frequency distribution of head nurses’ personal and work-related data ( n = 64) Table 2 Shows that the majority (82.8%) of head nurses were > 40 years old, more than three quarters (78.1%) of them had BSc, the majority (85.9%) of them were married, the great majority (92.2%) of them had > 20 years of experience, more than half (57.8%) of them were working in inpatient units, and nobody of them had attended any workshop about negotiation skills. Head nurses’ satisfactory knowledge regarding negotiation throughout program phases ( n = 64) Tables 3 and 4 Reveals that there were highly significant statistical differences ( p = 0.00) in head nurses’ knowledge items with elevation in posttest and follow up than pretest, more than three quarters of head nurses had unsatisfactory knowledge regarding negotiation in pretest, however, in posttest and follow up stage head nurses developed satisfactory knowledge regarding negotiation, majority of head nurses had unsatisfactory level regarding importance of negotiation in pretest stage, while, it improved in posttest and follow up during the program.