Useful lessons for the provision of services in long-term care facilities in South Korea: operators' experiences illuminate the phenomenon of working with the elderly in the field.

If governmental policy is intended to improve the quality of life of the elderly and relieve the families’ physical and financial burdens through long-term care insurance for the elderly, the operators’ holistic views should be reflected in the policy, in that their roles may be significant with regard to the selection and constant use of long-term care facilities by caregivers (Hong & Son, 2007 ).

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