Qualitative evaluation of a mandatory provincial programme auditing emergency department return visits.

And has really good impact.’ (Interviewee 09-A) Key programme attributes and challenges ‘I think there’s value because there’s specific indicators that bring us data that we might have not otherwise picked up.’ (Interviewee 20-C) ‘What we're hoping to do is identify system issues and processes that we can improve that overall benefit the patients in our department.’ (Interviewee 11-B) Medicolegal concerns and communication ‘The only barrier that came up was one quarter was delayed fairly significant because there were some questions as to whether or not we were opening up physicians to liability.

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