Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines.

Util Policy · 2023 · PMC9728044 · PMID 36506908

Europe PMC DOI

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highly significantno p-value reported

When high empathy is implied, consumers would feel their importance as clients, leading to a highly significant effect on service quality and satisfaction ( Chuenyindee et al., 2022 ).

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