Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method.

Soft comput · 2023 · PMC9750054 · PMID 36536665

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The “Ease of use” dimension was highly significant in the judgment of the quality of online services by consumers in the studies by Ketema and Selassie ( 2020 ) and Hernando and Gunawan ( 2021 ), and it is considered one of the main dimensions to be investigated in online quality of service surveys (Shankar et al. 2020 ).

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