The Chinese customers and service staff interactive affective system (CCSIAS): introduction to a multimodal stimulus dataset.

We found that the emotional valence ( F = 19.898 , P < 0.001 , η 2 = 0.129 ) of service staff showed a significant difference in the two datasets, while their arousal ( F = 3.846 , P = 0.051 , η 2 = 0.014 ) was on the borderline of significance.

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Specifically, in terms of the data dispersion, the emotional arousal of the two parties showed a trend for customers’ arousal ( S D = 1.381 )to be > service-staff ( S D = 0.659 ).

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