Limited evidence of benefits of patient operated intelligent primary care triage tools: findings of a literature review.

There is a clear trend towards increasing consultation rates, consultation durations and patient-facing clinical workloads. 1 In parallel, the workforce is declining. 2–4 This situation is causing major negative effects such as decreasing accessibility of patients to general practices and decreasing patient satisfaction 5 as well as increasing stress and burn-out for doctors. 6 Digitalisation has been suggested as a solution to this problem.

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