7 At a 2019 conference, researchers reported preliminary findings from a randomized trial of 108 patients receiving follow-up after hospitalization for heart failure; virtual visits were associated with a greater than 30% reduction in no-show rates compared with in-person visits, although this association did not reach statistical significance. 3 The COVID-19 pandemic may prompt a shift in outpatient care toward virtual visits for the foreseeable future, and no-show rates are far from the only outcomes that need further study during this transition.
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