I don't want to be a rule enforcer during the COVID-19 pandemic: Frontline employees' plight

Journal of Retailing and Consumer Services · 2021 · PMC8435067

Europe PMC

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quite significantno p-value reported

The incidents of customer misbehavior involving intimidation and abuse are quite significant, with a sizable number of customers often disregarding or disrespecting the rules (with over 2/3 of violations occurring weekly to daily, see Table 3 ).

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