A Psychological Investigation of Selection Criteria for Learning Agents (Super Users) and Allocation of Responsibilities in the Implementation of Technological Change.

Purpose In the introduction of new technologies into organizations, there has been an increasing trend to recruit and make use of the so-called “super users” to help ensure the future use of the technology in question.

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Roles and Responsibilities of the Manager and Super User In the analysis of allocation of the roles and responsibilities between management and super users, a clear trend emerged indicating the importance of the fact that the super user is part of an organizational learning culture, and that the organization’s cultural maturity is an important factor in how the super user should work with the existing learning culture within the organization.

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