slightly significantp < 0.1
and PSE 2 predicted service quality (β = −0.193, p < 0.001) negatively and had a slightly significant positive effect on turnover intentions (β = 0.094, p < 0.1).
and PSE 2 predicted service quality (β = −0.193, p < 0.001) negatively and had a slightly significant positive effect on turnover intentions (β = 0.094, p < 0.1).